Welcome to Zynexi (“Company”, “we”, “our”, “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, participate in tournaments, or interact with our gaming programs.
Business Information:
Zynexi
298 High Ridge Rd
Mt Airy, NC 27030
United States
Phone: +1 827-395-4936
Email: [email protected]
By accessing our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Payment information
- Username or gamer tag
- Account login credentials
B. Usage Data
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Session duration
- Clickstream data
C. Tournament & Training Data
- Match results
- Performance statistics
- Rankings
- Participation records
D. Communication Data
- Messages sent via contact forms
- Support tickets
- Emails
- Feedback submissions
2. How We Use Your Information
We use collected information to:
- Provide gaming training and tournament services
- Process payments and subscriptions
- Manage user accounts
- Improve platform performance
- Personalize user experience
- Send service updates and notifications
- Respond to customer inquiries
- Ensure platform security
- Prevent fraud or misuse
We do not sell your personal data.
3. Legal Basis for Processing
For users in applicable jurisdictions, we process personal information based on:
- Contractual necessity
- Legitimate business interests
- User consent
- Legal compliance requirements
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and usage trends
- Store user preferences
- Enhance gaming performance analytics
Users may disable cookies in browser settings; however, certain features may not function properly.
For more details, please refer to our Cookie Policy.
5. Payment Information
All payment transactions are processed securely through third-party payment processors.
We do not store full credit card numbers on our servers.
Payment providers may collect and process your data under their own privacy policies.
6. Data Sharing and Disclosure
We may share information with:
- Payment processors
- Cloud hosting providers
- Tournament partners
- Analytics providers
- Legal authorities (if required by law)
We only share data necessary for service functionality.
7. Data Retention
We retain personal data:
- As long as your account is active
- As required for legal compliance
- For legitimate business purposes
- Until deletion request (where legally permitted)
Inactive accounts may be deleted after extended inactivity.
8. Data Security
We implement industry-standard security measures including:
- SSL encryption
- Secure server infrastructure
- Limited data access controls
- Routine system monitoring
While we strive to protect your information, no online system can be guaranteed 100% secure.
9. Children’s Privacy
Zynexi services are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).
If we become aware of such data collection, we will promptly delete it.
10. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate information
- Deletion requests
- Restriction of processing
- Data portability
- Opt-out of marketing communications
To exercise these rights, contact: [email protected]
11. California Privacy Rights (CCPA Notice)
If you are a California resident, you may:
- Request disclosure of collected personal data
- Request deletion of personal information
- Opt out of certain data uses
We do not sell personal data.
12. International Data Transfers
If accessing our website from outside the United States, you acknowledge that your information may be transferred to and processed in the United States.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.
Continued use of the website after changes indicates acceptance.
15. Contact Information
If you have questions regarding this Privacy Policy, please contact:
Zynexi
298 High Ridge Rd
Mt Airy, NC 27030
United States
Phone: +1 827-395-4936
Email: [email protected]