This Refund Policy outlines the terms under which Zynexi (“Company,” “we,” “our,” or “us”) provides refunds for its gaming services, training programs, tournaments, workshops, and related offerings.
Business Information:
Zynexi
298 High Ridge Rd
Mt Airy, NC 27030
United States
Phone: +1 827-395-4936
Email: [email protected]
By purchasing our services, you agree to this Refund Policy.
1. General Refund Principles
Due to the digital and performance-based nature of our services, refunds are limited and subject to the conditions outlined below.
We aim to ensure fairness while protecting the integrity of our programs and tournaments.
2. Subscription-Based Services (eSports Training & Coaching)
A. Monthly Subscriptions
- Refund requests must be submitted within 7 days of initial purchase.
- Refunds are only available if less than 25% of the training content has been accessed.
- After 7 days, subscriptions are non-refundable.
B. Automatic Renewals
- Subscription renewals are non-refundable once processed.
- Users may cancel future renewals at any time before the next billing cycle.
3. Game Development Workshops
A. Before Workshop Start Date
- Full refund if cancellation is requested at least 7 days before the workshop begins.
- 50% refund if cancellation is requested 3–6 days before start date.
B. After Workshop Has Begun
- No refunds will be issued once the workshop session has started.
4. Tournament Entry Fees
Tournament registration fees are generally non-refundable due to:
- Event scheduling
- Prize pool allocation
- Administrative costs
Exceptions may include:
- Event cancellation by Zynexi
- Technical failure preventing participation (subject to review)
Zynexi reserves sole discretion in determining refund eligibility for tournaments.
5. Streaming & Creator Coaching Packages
- Refund requests must be submitted within 5 days of purchase.
- No refund once personalized strategy sessions or branded materials have been delivered.
- Digital resources already accessed are non-refundable.
6. Special Promotions & Discounted Services
Services purchased under:
- Promotional pricing
- Discount codes
- Limited-time offers
- Bundle deals
may be non-refundable unless otherwise stated at the time of purchase.
7. Chargebacks & Payment Disputes
If a customer initiates a chargeback without first contacting Zynexi:
- Account access may be suspended
- Future service eligibility may be restricted
- Legal or collection action may be pursued if appropriate
We encourage contacting [email protected] before filing disputes.
8. How to Request a Refund
To request a refund, please provide:
- Full name
- Account email
- Service purchased
- Date of purchase
- Reason for request
Submit refund requests to:
📧 [email protected]
We aim to review all requests within 5–7 business days.
9. Refund Processing Time
Approved refunds will be processed:
- To the original payment method
- Within 7–14 business days
Processing time may vary depending on financial institutions.
10. Non-Refundable Circumstances
Refunds will NOT be issued for:
- Failure to attend tournaments
- Dissatisfaction with performance outcomes
- Violation of Terms & Conditions
- Account suspension due to misconduct
- Partial usage of digital content beyond stated limits
11. Service Cancellation by Zynexi
If Zynexi cancels:
- A tournament
- A workshop
- A paid training program
Users may receive:
- Full refund OR
- Credit toward future services
Decision will be communicated via email.
12. Policy Modifications
Zynexi reserves the right to update this Refund Policy at any time.
Updated versions will be posted on our website with a revised effective date.
Continued use of services constitutes acceptance of the updated policy.
13. Contact Information
For refund-related inquiries:
Zynexi
298 High Ridge Rd
Mt Airy, NC 27030
United States
Phone: +1 827-395-4936
Email: [email protected]